REFUND POLICY

Last updated: December 18, 2025

1. 30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

2. Shipping Costs for Returns Please note that customers are responsible for all return shipping costs unless the item was received damaged or defective. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Shipping costs paid at checkout are non-refundable.

3. How to Start a Return To start a return, you can contact us at support@tyzot.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address: Kiza Ventures Inc. 93 courgarstone terrace sw, Calgary, AB, Canada T3H5A1

4. 1-Year Limited Warranty (Tyzot Guarantee) We stand behind the quality of our tactical gear. All Tyzot watches come with a 1-Year Limited Warranty covering manufacturer defects in materials and workmanship.

• What is covered: Internal mechanism failures, screen defects, and battery failure under normal use.

• What is NOT covered: Normal wear and tear (scratches), water damage exceeding the IP rating, or damage caused by accidents/abuse.

• Warranty Process:

  1. Email support@tyzot.com with your order number and a video/photo of the issue.

  2. If the claim is approved, you are responsible for shipping the defective unit to our Canadian facility.

  3. We will inspect the unit. If the defect is valid, we will repair or replace the unit free of charge and cover the shipping cost back to you.

5. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.

6. Exceptions / Non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

7. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

8. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@tyzot.com.